Christy's Book Reviews

I have FINALLY gotten my own copy of Raving Fans to read.  One of my clients uses this as part of their performance measurements with their employees.  The team raves about it.  To implement it on their own consistently is why we work with them - taking these great concepts and helping them instill it in their lives.  A book like Raving Fans is spot-on for not only delivering, but exceeding customer expectations.

I have read Ken Blanchard's, One Minute Manager, and loved the writing style.  It's story form and makes for a quick easy read.  Raving Fans I read in one afternoon.  And it's all so impactful and relevant and easy steps to improvement. Blanchard and Bowles include the conceptual steps, but shows the in-action moments of those concepts being put to use.  I love that the drive for improvement is one percent at-a-time.  Flexible enough to make changes that clients will continue to rave about.

I am super excited to start applying the lessons from Raving Fans for my own clients, and help them to do the same for theirs!